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Help & Support

1. How do I post an ad?
Posting an ad on knock.lk is quick and easy! Simply click the yellow Post Ad button and follow the instructions.

Your ad will go live once it has been reviewed (this usually takes less than 1 hour during office hours).

2. How do I delete my ad?
To delete an ad, please go to your ad's page and click on the "Delete ad" option.

Tip: you can find your ad easily by logging in to your account and visiting your "My ads" page!

3. How do I edit my ad?
To edit an ad, please go to your ad's page and click on the "Edit ad" option.

Tip: you can find your ad easily by logging in to your account and visiting your "My ads" page!

4. How do I set a new password on knock.lk?
To set a new knock.lk password, please log in to your account, go to the "Settings" page and enter a new password.

If you have forgotten your knock.lk password, you can:

go to the log-in page and click on the "Forgot your password?" link
go to one of your ads, click on "Edit ad" or "Delete ad", and click on the "Forgot your password?" link.
If you have created an account via Facebook, you will not have a ikman.lk password. You can log in to your account via Facebook without a password.

5. How long do ads stay on knock.lk?
Ads appear for 60 days, unless you delete them earlier.

6. I posted an ad but can't find it. What's wrong?
Tip: you can keep track of your ads easily by logging in to your account and visiting your "My ads" page!

Your ad may not be live due to one of the following reasons:
• It is still under review - this will show on your My Ads page, under “Ads under review”
• It may have it violated our posting rules - if your ad needs to be edited before it can be published, this will show on your My Ads page, under “Ads that need editing”
• You have used up your free ad allowance

If you have been waiting longer than 24 hours for a response from us, you may have given us the wrong contact details when you posted the ad. Try posting again

7. What are the rules for posting on knock.lk?
We don't allow ads that contain:

an item or service that is illegal in Sri Lanka
an invalid phone number or email address
an unrealistic offer
offensive language
offensive pictures
text in the title or description that is not related to the advertised item or service
pictures that do not match or clearly show the advertised item or service
text in the first picture (except logos and product codes)
a non-specific item or service, e.g. a description of a company in general terms
a URL link that is not relevant to the advertised item or service
offers and requests for items or services in the same ad
exact same content as another ad, re-published within 7 days.
multiple items in the same ad
“work from home" jobs
counterfeit goods, knockoffs or replica versions of another company’s product
In addition, once the ad is posted, the product or service in the ad cannot be changed.

Paid products and services Q&A

1. What is "Top Ad"?
To learn all about Top Ads, please visit our Promote your ad page. You can also click Top Ad option after you click the "Promote ad" option on your ad.

2. Why is my ad not showing as a Top Ad?
If you don't see your Top Ad right away, it means that there are more Top Ads available than there are number of Top Ad spots. In this case, each Top Ad is given an equal chance of being displayed.

To see your Top Ad in action, you can try the following:

Go to the category and location that you posted the ad in and select any relevant filters.
Click through to the next few pages, or refresh your page to browse different Top Ads.

4. How do I get a shop page for my business?
Shop pages are included in all of our Membership packages, so setting up a Membership automatically allows you to get your very own Shop page.





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